Service

Our Professional Service Team is standing by to assist you anytime, anywhere. During office hours, you can call our friendly customer service team for all questions related to service and spare parts.

In the event of an emergency, you can contact our support line 24/7: +61 414 761 602

Kaak Group Australia/New Zealand offer a wide range of services including:

  • Spare Parts
    Kaak Group Australia/New Zealand works with our bakeries to hold a large range of consumables, critical spares and all replacement parts available for KAAK Group Plant and Equipment.
  • Repair and Maintenance
    Kaak Group Australia has a fully equipped workshop based in Brisbane, we can Repair, Upgrade or Retrofit existing equipment using genuine parts and factory trained technicians.
  • Machine Diagnostics Report
    OEM Diagnostics reports are recommended yearly to ensure optimal machine performance and reduce unplanned stops. A written report is provided with accompanying photos and corrective actions to remedy all mechanical problems identified on the equipment.
  • Consulting & Training
    One of the greatest gains in equipment life and efficiency is with the training and education of the operators and maintenance personnel. We offer tailor made training programs delivered in-house, focusing on the function of your equipment. Topics covered include cleaning, product changes, problem solving and preventive maintenance.
  • Plant Installations and Upgrades
    We can offer local service for installation and commissioning for all equipment, upgrades and installations throughout Australia and New Zealand.
  • Digital Service Manual
    When your new equipment is delivered, our Digital Service Manual and First-Aid Kit are included for all stand-alone machinery. The Digital Service Manual is tailor-made for your equipment and contains important information about operating, cleaning and maintenance procedures; it can be used to train your staff. Our Digital Service Manual shows you how to use your equipment by means of movies and pictures.